Few disagree that a well run democracy adds immense brainpower by raising worker engagement. Yet Gallop Management Journal surveyed annual worker engagement and reported 73% of US workforce as disengaged. The cost?
Disengagement costs the US economy $300 billion a year. Lately I’ve observed tone as a key tool to build or demolish workplace equity. Have you noticed how democracy engages more workers at the top with tone at its center, and yet disengages top talents when tone’s misplaced?
Tone tosses ten communication tools into a democratic mix.
Tools that failed democracies, and poor communications tend to abandon – for gridlock or greed.
- Tone affirms others’ ideas to show you value people, even when you disagree.
- Tone thanks people often for ideas offered, and shows gratitude for differences.
- Tone shares personal stories respectfully and in ways that create curiosity.
- Tone asks 2-footed questions that draw others’ contributions into consensus.
- Tone resists meta-messages which state meanings other than intended.
- Tone avoids swearing in favor of remarks that add no offense or cynicism.
- Tone inspires others by suggesting doable solutions for any problem raised.
- Tone acknowledges others who progress, and celebrates people’s success.
- Tone models body language and gestures that value others, and laughs at self easily.
- Tone refuses to take offense yet comes with courage to speak up for ethics.
Check yes to any of these ten elements in your tone approaches – and you’re ready to lead innovation in an era that begs for a finer way forward.