Move Beyond Technology That Fails

Tonight I attended an Online session that I thought would be leaders engaged in learning improvement and opportunities for growth. Instead a few people ended up engaging one another in technology glitches, while the rest of us wasted time. Has it happened to you? Or have you ever launched what should have been a peak performance that drew in many people, and instead – technology loomed into barriers that precluded any interactions. When mechanical tools fail – mental tools can leap in to redeem a great session with participants’ interest in mind. Do you agree?  

Here are 10 tips to get past technology’s tics, and engage groups respectfully:

1. Set up technology early - even  night before. Early arrivals should be greeted by warm welcome, not faced with technology debacles.

2. Technology lacks tone but leader should not – and everybody in session sees when good tone draws differences together for great learning.

3. Prepare great question on your topic – stir up curiosity from start. Never let people sit idly bored whle you burp technology’s gas pains.

4. Show people come first – and technology follows.  When system fails, set aside and go with interactive prompts to engage curiosity and learning.

5. Ask thoughtful questions – and then be guided respectfully by people’s responses to your technology. Can you see? Hear? Are you able to respond well?

6. Show theme at start - use technology to highlight clear theme and project two-footed question you’ll address in session. That way people prepare mentally while you prepare props.

7). Call on experts from group – when technology breaks. While expert solves problem – you jump-start session with people in mind.

8. Come with alternatives – then shift quickly in technology breakdown. Begin session on time with people at center and great ideas as fuel. Don’t let technical speed bumps steal show.

9. Create checklist ahead - so that people setting up prepare each technical stage one step-at-a-time. Ensure checklist completed well before session.

10. Eliminate technical jargonclarify parts for all to use technical tools you introduce. Ask participants if they need more clarity.  Emphasize your goal to engage people actively with use of best tools through clear communication.

What do you do to ensure your session starts crisp? How do people sense your attention’s more on their success than on technology’s failure? Any tips to add when flawed technology strikes?

Related Posts:

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Smart skill 32 = Move Past Regret by Doing its Opposite
Smart skill 33 = Move Beliefs into Action to Win
Smart skill 34 = Move Beyond Technology that Fails
Smart skill 35 = Move People Back to Center
Smart skill 36 = Move Beyond Myths of Safety
Smart skill 37 = Move Brainpower into Reconfigured Learning
Smart skill 38 = Move to Replace Broken Systems
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9 Comments

  1. [...] we often see technology glitch in ways to shift people to outer edges of learning situations, rather than at the center.  Or we support stellar [...]

  2. Wally Bock says:

    What hath PowerPoint wrought? It’s rare anymore to see a presenter or discussion leader who doesn’t use it, or even one who turns the screen black during discussion. I think the program has led us to think in bullet points instead of in nuance and to opt for presentations instead of discussions.

  3. eweber says:

    Interesting that you mention the proliferation of PP, Wally. We are using it less and less and actually handed out triggers to spark conversation with a leadership group the other day. It was highly over rated and encouraged sages on stages:-)

  4. [...] Past Regret by Doing its Opposite Smart skill 33 = Move Beliefs into Action to Win Smart skill 34 = Move Beyond Technology that Fails Smart skill 35 = Move People Back to Center Smart skill 36 = Move Beyond Myths of Safety Smart [...]

  5. [...] complex financial jargon prevents people from making intelligent money decisions. Others claim that technology rarely lives up to its hype to help people navigate financial opportunities. I say that unless we put brains back into money [...]

  6. [...] Past Regret by Doing its Opposite Smart skill 33 = Move Beliefs into Action to Win Smart skill 34 = Move Beyond Technology that Fails Smart skill 35 = Move People Back to Center Smart skill 36 = Move Beyond Myths of Safety Smart [...]

  7. Very nice Thanks….this web site is the best…

  8. Your absolutelly right. I personnally attended many meeting where technology failed and the people who hosted the meetings where feeling very bad and looked disorganized. You should always have a backup alternative ready in my opinion.

  9. [...] Past Regret by Doing its Opposite Smart skill 33 = Move Beliefs into Action to Win Smart skill 34 = Move Beyond Technology that Fails Smart skill 35 = Move People Back to Center Smart skill 36 = Move Beyond Myths of Safety Smart [...]

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