Today, I arrived home late to discover a bill marked OVERDUE PAYMENT from Verizon Wireless for their broadband service I tried at their request and then returned a few days later. Yikes! The free trial ad had clearly touted an invitation to try their service free of charge for 30 days – and I tried [...]
Posts Tagged ‘poor tone’
Tone – A Standing Ovation to Diversity
Have you seen tone tactics bring a standing ovation of sorts to many different people where you work? It’s the quality crafted by people who welcome nuances, value opposing views, and transform broken systems into innovations at work.
It makes sense that if human brains rewire for new possibilities each time a person steps in the direction of solutions, that positive tone offers a gateway into multiple possibilities from high-performing [...]
