Tone – A Standing Ovation to Diversity

eweber   September 3, 2008   16 Comments

Tone tools create goodwill – even in war zones. The body language of communication, tone brings a smile of inclusion or adds a snub of rejection. It embodies the warmth of thanks, and also chills your peers with criticism. Good tone articulates problems with solutions in mind, while poor tone vents about the impossibilities.

Tone turns gunners into givers

Have you seen tone tactics bring a standing ovation of sorts to many different people where you work? It’s the quality crafted by people who welcome nuances, value opposing views, and transform broken systems into innovations at work.

It makes sense that if human brains rewire for new possibilities each time a person steps in the direction of solutions, that positive tone offers a gateway into multiple possibilities from high-performing minds. It doesn’t always happen though.

Poor tone, on the other hand, tends to marginalize many fine voices, and allows space for far fewer skills, to the detriment of performance.

Bully or builder?

Research is shedding light on why some people tend toward a bully’s tone.  Use tone skills to improve mental dividends from wider differences, and bullying loses its grip.

tone brings out multiple intelligences from all workers.

Good tone melds differences

Communicate shared goals and tone fuels possibilities for action. How so?

1. Tone moves people to reflect on  growth opportunities, as opposed to blaming others or engaging self-pity.

2. Tone looks beyond cynicism in favor of developing talents to communicate solutions.

3. Tone guides people to learn from opposing views on even the most controversial topics.

4. Tone can change like a chameleon when people face stress, fight exhaustion, or fall ill.

5. Tone turns disagreement into growth opportunities with opponents.

6. Tone is the body language of online communication.

Test your tone in this brief survey

Each item relates to either effective or ineffective tone tactics:

1. Do you speak and feel heard daily?

a. Mostly _____
b. About 50% _____
c. About 25% _____
d. rarely _____

2. Do you laugh with fellow workers?

a. Mostly _____
b. About 50% _____
c. About 25% _____
d. rarely _____

3. Do you avoid negative people during staff breaks?

a. Mostly _____
b. About 50% _____
c. About 25% _____
d. rarely _____

4. Do you refuse to take offense at work?

a. Mostly _____
b. About 50% _____
c. About 25% _____
d. rarely _____

5. Do you refrain from pointing out other’s mistakes?

a. Mostly _____
b. About 50% _____
c. About 25% _____
d. rarely _____

6. Have you resolved a key conflict at work in the last month?

a. Mostly _____
b. About 50% _____
c. About 25% _____
d. rarely _____

7. Do you propose doable solutions to problems you face?

a. Mostly _____
b. About 50% _____
c. About 25% _____
d. rarely _____

8. Would fellow workers see you as reflective?

a. Mostly _____
b. About 50% _____
c. About 25% _____
d. rarely _____

9. Do you remain calm in stressful situations?

a. Mostly _____
b. About 50% _____
c. About 25% _____
d. rarely _____

10. Do you recognize and inspire good tone even if others do not?

a. Mostly _____
b. About 50% _____
c. About 25% _____
d. rarely _____

11. Do you prevent stressors from invading your workplace?

a. Mostly _____
b. About 50% _____
c. About 25% _____
d. rarely _____

12. Would others say that you value their offerings?

a. Mostly _____
b. About 50% _____
c. About 25% _____
d. rarely _____

13. Do you learn from people who disagree with you?

a. Mostly _____
b. About 50% _____
c. About 25% _____
d. rarely _____

14. When disagreements arise, do you avoid personal attacks?

a. Mostly _____
b. About 50% _____
c. About 25% _____
d. rarely _____

15. Do you welcome workers who differ widely from your views? a. Mostly _____
b. About 50% _____
c. About 25% _____
d. rarely _____

Analyze your score here

Results will show where tone IQ is strongest and suggest where to grow tone skills in communication that work against your diverse assets.

To calculate your score from directions below, simply  calculate a. _____ b. _____ c. _____ d. _____ responses scored. The next post  highlights where scores likely land your firm. 

How will you turn diversity problems into organizational growth – through well developed tone tactics.

16 thoughts on “Tone – A Standing Ovation to Diversity

  1. Pingback: What Do Your Tone Skills Say? – Brain Leaders and Learners

  2. Pingback: A Brain on Disagreement – Brain Leaders and Learners

  3. Pingback: What’s Another Side of Your Idea? – Brain Leaders and Learners

  4. Pingback: Wired for War or Poised for Peace? – Brain Leaders and Learners

  5. Pingback: Broken Schools and Brainy Teens – Brain Leaders and Learners

  6. Pingback: Tone Kills or Cultivates Brainpower! – Brain Leaders and Learners

  7. Pingback: Target Tone Skills for Tough Times – Brain Leaders and Learners

  8. Pingback: Move Tone Tools to Open Opportunities – Brain Leaders and Learners

  9. Pingback: Reflect - Then Bolt from Meetings! – Brain Leaders and Learners

  10. Pingback: Reflect for Brainier Online Results – Brain Leaders and Learners

  11. Pingback: Move to Replace Broken Systems – Brain Leaders and Learners

  12. Pingback: Survey for Organizational Brainpower – Brain Leaders and Learners

  13. Pingback: Gentle Links to Human Brainpower – Brain Leaders and Learners

  14. Pingback: Tone Disagrees without Toxins – Brain Leaders and Learners

  15. Pingback: Ode to Brainpower in Civil Discourse – Brain Leaders and Learners

  16. Pingback: Communicate under Attack – Brain Leaders and Learners

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>